Yes – all our products are backed by our 60-day Money Back Guarantee. If you’re not satisfied with your purchase, return it within 60 days of receipt for a refund of the product price. For complete details about our returns policy, please refer to our terms and conditions.
If your item is damaged, faulty, or you wish to claim under your product warranty, please contact our Customer Service team before returning your item by calling 0344 800 0631 (Standard Rate) or emailing [email protected].
How do I make a return?
Changed your mind? No problem. Returning your nutribullet® is quick and easy. Returning your order takes just 3 steps.
- Pack your item: Place your product back in its original packaging if possible.
Include all accessories and components. - Choose a return method: Select a drop-off or collection option below.
- Send your parcel: Once we receive your item, we’ll process your refund.
If your item is damaged, faulty, or you wish to claim under your product warranty, please contact our Customer Service team before returning your item by calling 0344 800 0631 (Standard Rate) or emailing [email protected].
Start a Return:
Click here to start your free return, you will need the order number from your order, this can be found on your order confirmation email.
When will I receive my refund?
Once we receive and inspect your return:
- Refunds are processed within 5–10 working days
- The refund will be issued to your original payment method
If you paid with Klarna or Clearpay, your invoice will be automatically updated once the return is processed.
I’ve paid with Klarna / Clearpay – How is my refund affected?
Your Klarna or Clearpay invoice will be emailed to you as soon as your initial order has been shipped. The invoice period will be shown on your invoice. Your right to return items isn’t affected by this invoice period, and you’ll only have to pay for the items that you keep.
If you’ve returned items from an order paid for with Klarna or Clearpay, and you’re near the end of your invoice period, we recommend extending the deadline to avoid payment charges.
If you have any questions about extending your invoice, please contact Klarna or Clearpay Customer Service here. nutribullet® is not able to extend your invoice.
You’ll automatically receive a reminder from Klarna or Clearpay if you pass the date of payment shown on your invoice. If you’ve received a reminder but already returned items to us, please contact our Customer Service with your returns tracking.
Once your return has been completed by nutribullet, you’ll receive your refund within 5-10 working days to your chosen account and get an updated invoice from Klarna or Clearpay.
If you have any questions about your Klarna or Clearpay account, please contact their Customer Service via the links below.